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Delivery & Returns

Delivery: All deliveries are made by Royal mail second class for a flat rate of £3.95. If you would like a different service please add a note to your order, call or email us to let us know.

 

Returns: We have complete confidence in our products, but if you are unhappy, we are unhappy- so please get in touch & we will sort out what ever the problem might be. 

 

The easiest way to get in touch is by email or telephone. Our email address is HappyHiveSales@gmail.com

& our telephone number is 07708 901910. 

You are also welcome to get in touch by post, we are at The Happy Hive, 9 Fairwater Road, Cardiff, CF5 2LD

 

Our Refund Policy:

If you are not pleased with your purchase, you may seek a refund or a replacement.

Please note that due to the nature of the product we cannot accept returns of used and opened products. Personalised items cannot be refunded unless they are defective.

You can return a product by mail for a full refund within 28 days of the date of delivery the product is still in its original condition. Postage is payable by you unless the item is defective or the fault is ours. Please ensure you obtain a Proof of Postage when you return the goods to us & retain your Proof of Postage, just in case we don't receive the returned parcel.